We take pride in doing whatever it takes to make sure you are satisfied with your purchase. If you are not satisfied with one of our products, please contact our customer service by email at [email protected] and we will do our best to resolve any issues.
However, if you would like to make a return, we have a 30 day, unused and unopened warranty & return policy. If 30 days have gone by since your purchase or the item has been opened and used, unfortunately we cannot offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds:
If you haven’t received a refund yet please don’t panic and follow these steps
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Panacea Group, LLC,
155 North Wacker Drive, Suite 4250
, Chicago, Illinois 60606
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Customers who order outside of the United States take full responsibility for being updated on the laws and regulations regarding Hemp-derived CBD products of less than 0.3% THC of the countries you are shipping to. For all international orders, we take no liability for orders that do not arrive due to seizure by customs or other issues related.
How to Return:
Please email [email protected] prior to returning or exchanging your product(s) Provide your name, order number and reason for return / exchange in the body of your email. Once confirmed, you will be provided with a return / exchange shipping address and instructions. Panacea Group, LLC does not cover return shipping. Customer may select the return shipping method.
Where to Send Returns:
Send us an email with the information stated above, and we will send you the shipping location.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Please do not send your purchase back to the manufacturer.
**All returns are to be sent to our address below:
Panacea Group, LLC,
155 North Wacker Drive
Chicago, IL 60606
Phone : 312-276-5114